Laptop / Desktop Field Technician
Job Description:
As a Field Engineer 4, you will work in a highly directed environment.
Your assignments for this Project will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
You will also perform other non-troubleshooting duties.
Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.
Responsibilities:
PLS Support for calls such as Dell Client Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk, or script May perform routine installs, moves, adds, and changes as part of a directed team, including:
Complex desktop and laptop break fix work Whole unit replacement Simple desktop printer fixesay Load software with a script Required Skills:
DELL Desktop PC, Install/Support, Expert A
Certification Recommended Skills Desktop Computing Help Desk Information Technology Problem Solving Service Delivery Unit Testing Frameworks Estimated Salary: $20 to $28 per hour based on qualifications.
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